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Payments
Shipping
Returns And Refunds
Shopping
Size Guide
Legal Area
FAQ
Boutique Services
To request your return, please fill out the Return Form within 20 days from delivery.
Prepare the package following these simple steps:
1. Prepare the items in the original order box or a similar, resistant box. Make sure they are exactly as you received them, including any accessories and dedicated packaging.
2. Attach the prepaid UPS return label you received with your order to the outside of the return box (please cover or remove any existing labels). If your order was delivered by DHL, or if you cannot find the return label, please contact us to receive a printable label.
3. Arrange free pick-up with UPS or leave the return at a designated drop-off location.
You can check the status of your return at any time from the Follow Your Return page.
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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
WAREHOUSE CLOSURES
Shipping and/or delivery will not be available on the following days.
*Orders can be placed 24 hours a day, 7 days a week.
January 1st (New Year’s Day)
January 15th (Martin Luther King, Jr. Day)
May 27th (Memorial Day)
June 19th (Juneteenth)
July 4th (Independence Day)
September 2nd (Labor Day)
November 28th (Thanksgiving Day)
December 25th (Christmas)
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
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Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. and VALENTINO USA Inc. (together, “VALENTINO”, “we”, “us”, “our”) website, located at www.valentino.com/us (the “Website”).
The VALENTINO Group (the collective corporate entity comprising VALENTINO S.p.A. and VALENTINO USA Inc.) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “Policy”).
The Policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information when you:
This Policy does not apply to information collected by:
Please also read the Terms and Conditions of Use, as they contain important information about the security systems used by the Website.
Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website, and/or interact with us at our Stores, and/or exchange Electronic Communications. By accessing or using this Website interacting with us at our Stores, or otherwise interacting with us as provided in this Policy, you agree to this use and handling of the data. This Policy may change from time to time (see ‘18. CHANGES TO OUR PRIVACY POLICY’), so we encourage you to review it regularly. Your continued use of this Website after we make changes is deemed to be acceptance of those changes.
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