In addition to the warranty rights provided by the law, Valentino (Malaysia) Sdn. Bhd.is pleased to offer to its customers a right of return pursuant to the following terms and conditions.
The return of a product, purchased in a Valentino store managed by Valentino (Malaysia) Sdn. Bhd. in Malaysia, may be requested within 14 days from the date of purchase, by bringing the product with its proof of purchase to one of the following stores:
- PAVILION KUALA LUMPUR, 168, JALAN BUKIT BINTANG, LOT 3.09.02B, LEVEL 3, PAVILION KUALA LUMPUR, 55100 KUALA LUMPUR
- THE EXCHANGE TRX KUALA LUMPUR, G.06.0, PLAZA THE EXCHANGE TRX, TUN RAZAK EXCHANGE, 55188 KUALA LUMPUR
- SURIA KLCC KUALA LUMPUR (WOMAN BAGS) NO. 241, SURIA KLCC, PETRONAS TWIN TOWER, KUALA LUMPUR CITY CENTRE, 50088 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA RRG, GROUND FLOOR, RAMLEE MALL, SURIA KLCC
·- SURIA KLCC KUALA LUMPUR (WOMAN SHOES) NO. 241, SURIA KLCC, PETRONAS TWIN TOWER, KUALA LUMPUR CITY CENTRE, 50088 KUALA LUMPUR, WILAYAH PERSEKUTUAN KUALA LUMPUR, MALAYSIA RSG, GROUND FLOOR, RAMLEE MALL, SURIA KLCC
When exercising the return, the customer can:
1) receive a store credit equal to the amount paid for the purchase to be used only in the Valentino’s stores listed above for the purchase of products, or
2) request a refund of the amount paid for the purchase, to be made via the same means used for payment.
In case the store credit is chosen, in no circumstance may such credit be wholly or partially converted into cash following to its issuance.
The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), without any indications of having been worn except for the purpose of examining their nature, characteristics and size according to the ordinary care, free from any signs of use or dirtiness.
