BOUTIQUE RETURNS

In addition to the warranty rights provided by the law, Valentino Montecarlo SAM is pleased to offer to its customers a right of return pursuant to the following terms and conditions.

The return of a product, purchased in a Valentino store directly managed by Valentino Montecarlo SAM in Monaco, may be requested within 14 days from the date of purchase, by bringing the product with its proof of purchase to one of the following stores:   

• 7/9 Avenue de Montecarlo 98000 Montecarlo

When exercising the return, the customer can: 

1) receive a store credit equal to the amount paid for the purchase to be used only in the Valentino’s stores listed above for the purchase of products, or

2) request a refund of the amount paid for the purchase, to be made via the same means used for payment.

In case the store credit is chosen, in no circumstance may such credit be wholly or partially converted into cash following to its issuance. 

The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), free from any signs of use or dirtiness.

No return will be accepted for:

• products not accompanied by the proof of purchase
• products purchased in outlets
• products purchased in stores not managed by Valentino Montecarlo SAM in Monaco that are not listed in the “Boutique Purchase” section on www.valentino.com
• products in conditions other than the original ones (including the case of tailoring works) or without their original packaging, tags and maintenance instructions 
•  customized products
• unsealed perfumes
• products for which VAT refunds have been requested
• products marked as not returnable at the time of purchase.

Valentino Montecarlo SAM reserves the right to unilaterally modify these return conditions and to communicate any changes in this webpage and through a specific notice made available in the boutique. 

Customers are subject to the return conditions in force at the time of purchase.

All warranty rights provided by the law remain valid and effective. To that extent:

According to the article 1483 and seq. of Monegasque Civil Code: 

“The seller is bound by the warranty for hidden defects of the good sold which render the good unfit for the use for which it is intended, or which so diminish such use that the buyer would not have acquired it, or would only have paid a lower price for it, if he knew about them.”

“The action resulting from unacceptable defects shall be brought by the purchaser within two years from the discovery of the defect.”

The good conforms with the contract:

1° If it is suitable for the use ordinarily expected of similar product or,

2 °in case of online sale, if it corresponds to the description given by the seller and has the qualities which the seller has presented to the buyer through a website a sample or a model.For any further enquiries, please contact Valentino Customer Service at this number: 0080019591960.