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Boutique Services
Payments
Shipping
Returns And Refunds
Shopping
Size Guide
Legal Area
FAQ
Boutique Services
After you place an order online, you will receive an order confirmation email with all the details of your purchase. We will let you know as soon as the items are shipped and provide a tracking number to follow the delivery. Items shipped from our local hub will be delivered by Yamato Transport. Items shipped from outside Japan will be delivered by DHL or a local partner courier.
If you login or register before you complete your purchase, you will also have access to all this information in your account.
Pre-order items will be shipped as soon as they are available. In case your order contains both in-stock and pre ordered items, the items will be shipped at different times.
Please note it is not possible to modify or cancel an order once it has been placed, but you can request a return or exchange on any item purchased online, in accordance with our returns and refunds policy.
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After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. website, located at www.valentino.com (the “Site”).
Please read this Privacy Policy carefully, it applies every time you access the Site, even if you do not purchase the products sold on it. Please also read the General Terms and Conditions of Use if you haven't already done so, as they contain important information about the security systems used by the Site.
Please note that the Site is managed directly by Valentino S.p.A. VALENTINO Japan Ltd., is directly responsible for sales and general transactions carried out in the context of the online store within the Site (the “E-Store” or “Online Store”) - e.g. order management, sales, product delivery, returns and warranty management, after-sales activities, cross channel activities, etc.), coordinating all the above directly with VALENTINO S.p.A., in order to provide customers with the best service and the best online shopping experience.
Remember that this Privacy Policy is governed by Italian and Japanese law and in particular by the Code on the Protection of Personal Data (Legislative Decree no.196 of 30 June 2003) and the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003). The Italian Personal Data Protection Code guarantees that processing of Personal Data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to Personal Data protection.
Welcome to Valentino Japan
To ensure you get the best service, we recommend visiting the following website:
