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TRACKING YOUR ORDER

You can check the status of your order and track the delivery at any time in the Follow My Order section, linked below. If you were logged in during the purchase, you will find the tracking information also in My Account.

 

Items may be shipped locally with Yamato Transport, or with DHL if they're stocked in our International warehouse.

Please make sure someone is present at the shipping address to receive the package, as both couriers request a signature for the delivery.

If the courier is unable to deliver the order:

- Yamato: the package can be collected at the Yamato Express storage facility. Please collect your package before the Yamato Express storage period expires, otherwise the package will be returned to our warehouse.

- DHL: the courier will try to deliver the package on 2 consecutive days, leaving a note with contact information. Unclaimed parcels will be returned to Valentino and refunded upon receipt.

Do you need to contact us?

Call us

03-6634-4961

Contact us by email

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