PRODUCTS PURCHASED IN STORES

In addition to the warranty rights provided by the law, Valentino Japan Limited is pleased to offer to its customers a right of return pursuant to the following terms and conditions.

The return of a product, purchased in a Valentino store managed by Valentino Japan Limited in Japan, may be requested within 14 days from the date of purchase, by bringing the product with its proof of purchase to one of the following stores:

• Tokyo Ginza Six, 104-0061, Tokyo Chuo-Ku 6 -10 – 1 Ginza, Ginza Six
• Tokyo Omotesando, 150-0001, Tokyo Shibuya-Ku 4-12-10 Jingumae Omotesando Hills,Main BLGD. 1F/2F
• Tokyo Shibuya Scramble Square, 150-0002, Tokyo Shibuya-Ku 2-24-12 Shibuya, Shibuya Scramble Square 3F

When exercising the return, the customer can:

1) exchange the product for other products of equal or higher price, sold in the store chosen for return. If the price of the other products chosen is higher than the price of the returned product, the customer must pay the price difference, or

2) request a refund of the amount paid for the purchase, to be made via the same means used for payment.

The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), without any indications of having been worn except for the purpose of examining their nature, characteristics and size according to the ordinary care, free from any signs of use or dirtiness.

No return will be accepted for:

• products not accompanied by the proof of purchase
• products purchased in outlets
• products purchased in stores not managed by Valentino Japan Limited in Japan that are not listed in the “Boutique Purchase” section on www.valentino.com
• products in conditions other than the original ones (including the case of tailoring works) or without their original packaging, tags and maintenance instructions
• customized products
• unsealed perfumes
• products for which Consumption Tax refunds have been requested or received
• products marked as not returnable at the time of purchase.

Valentino Japan Limited reserves the right to unilaterally modify these return conditions and to communicate any changes in this webpage, or through a specific notice made available in the boutique.

Customers are subject to the return conditions in force at the time of purchase.

All warranty rights provided by the law remain valid and effective.

For any further enquiries, please contact Valentino Customer Service at this number: 03-6634-4961 (toll number).

Updated to November 2024