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Boutique Services
Payments
Shipping
Returns And Refunds
Shopping
Size Guide
Legal Area
FAQ
Boutique Services
You can place your order online and collect it in Ginza or Omotesando Valentino boutique.
At checkout, please select “Pick up in boutique” as the shipping address and choose which boutique you would like your items delivered to.
Orders take an additional 48-72 hours to process upon delivery to the store of your choice and you will receive an email once your order is ready for pick up. Kindly remember to bring with you:
The boutique will gladly hold your order for 15 days, so you may pick it up at your convenience.
This service is available in the following boutiques:
TOKYO GINZA 6
6-10-1 Ginza, Chuo-Ku, Ginza Six, TOKYO, 1040061
81355377717
TOKYO OMOTESANDO HILLS
4-12-10 Jingumae, Shibuya-Ku, Omotesando Hills, Main Bldg. 1F/2F, TOKYO, 150-0001
81364349927
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After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. website, located at www.valentino.com (the “Site”).
Please read this Privacy Policy carefully, it applies every time you access the Site, even if you do not purchase the products sold on it. Please also read the General Terms and Conditions of Use if you haven't already done so, as they contain important information about the security systems used by the Site.
Please note that the Site is managed directly by Valentino S.p.A. VALENTINO Japan Ltd., is directly responsible for sales and general transactions carried out in the context of the online store within the Site (the “E-Store” or “Online Store”) - e.g. order management, sales, product delivery, returns and warranty management, after-sales activities, cross channel activities, etc.), coordinating all the above directly with VALENTINO S.p.A., in order to provide customers with the best service and the best online shopping experience.
Remember that this Privacy Policy is governed by Italian and Japanese law and in particular by the Code on the Protection of Personal Data (Legislative Decree no.196 of 30 June 2003) and the Act on the Protection of Personal Information (Act No. 57 of May 30, 2003). The Italian Personal Data Protection Code guarantees that processing of Personal Data will be carried out in compliance with fundamental rights and freedom of individuals, as well as of their dignity, with particular reference to confidentiality, identity and to the right to Personal Data protection.
Welcome to Valentino Japan
To ensure you get the best service, we recommend visiting the following website:
