Discover all the exclusive services available to you in selected Valentino boutiques
SHIPPING & RETURNS
EXPRESS SHIPPING
Delivery in 2-3 working days
Complimentary
As soon as the order has been picked up by the courier we will send you a confirmation email with a tracking number to follow the delivery on the DHL website.
You can also see real-time updates in the Follow My Order page linked below by using your order number, or from your account if you were logged in during the purchase.
RETURNS
You can request a return of your items within 30 days from delivery following our quick and easy return procedure. For further information, please see Returns and Refunds.
PICK UP IN BOUTIQUE
Valentino offers you the possibility to pick up the items you ordered online for free in a boutique of your choice.
At checkout, please select “Pick up in boutique” as the shipping address and choose which boutique you would like your items delivered to.
You will receive an email once your order is ready for pick up. For further information, please see Pickup in boutique.
BOUTIQUE SERVICES
Discover the exclusive services available for you in our boutiques.
AVAILABILITY IN BOUTIQUE
Check the availability of items online and reserve them to try on in a boutique.
BOUTIQUE APPOINTMENT
Request an appointment in a boutique to discover the new collection with the dedicated assistance of our staff.
Please be advised that changing your location while shopping will remove all contents from your Shopping Bag.
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PLACE YOUR EXCHANGE ORDER
You can select the items you wish to receive in exchange for your return.
WAREHOUSE CLOSURES
Please note that the courier does not deliver on national/local holidays.
Our warehouse does not ship on the following Italian holidays.
*Orders can be placed 24 hours a day, 7 days a week.
15th August 2024
1st November 2024
24th December 2024
25th December 2024
26th December 2024
1st January 2025
Every Saturday & Sunday
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PRE-ORDER
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed. Cash on delivery is not available for pre-order items.
PRE-ORDERS
Items you pre-order are reserved for you, and will be shipped out as soon as they are available. You can find the estimated shipping date in the item page and in your order details.
If you order products that are already in stock together with pre-order items, they will be shipped in separate packages.
The total of the pre-order items will be charged on your chosen payment method after you order in placed.
Product no longer available
We are sorry to inform you that the selected product is out of stock. The product may be available again, you can add it to your wishlist.
Pay securely with
After clicking the “Buy with ApplePay” button, you will be redirected to ApplePay to complete your purchase securely.
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We are sorry, we are unable to fulfill your request at the moment. Please try again later or click the “GO TO CHECKOUT” button to complete your purchase securely.
Pay securely with
After clicking the “PayPal” button, you will be redirected to PayPal to complete your purchase securely.
Please note that Gift options and Pick Up in Boutique are not offered in the PayPal Express Checkout.
FLEXIBLE PAYMENT OPTIONS
Pay in 3. Interest-free.
Pay now or Pay in 30 days.
Buyer protection included.
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PACKAGING GUIDE
PRIVACY POLICY
Welcome to the VALENTINO S.p.A. website, at the URL www.valentino.com (the “Website”).
Please carefully read this Privacy Policy, which applies whenever you access the Website, regardless of whether you purchase the products sold on it. Please also read the General Terms and Conditions of Use, since they contain important information on the Website. Please also note that you can also find within the Legal Area of this Website the repository containing all the boutique privacy policies used in the individual countries where Valentino is present with its shops.
Please note that this Privacy Policy is governed by European Regulation no. 2016/679 (the "Regulation") and any other local applicable privacy law (together with the Regulation, the “Privacy Laws”). The Privacy Laws guarantees that personal data (i.e. any information relating to an identified or, even indirectly, identifiable physical person) processing will be carried out in compliance with fundamental rights and freedoms, as well with respect for the dignity of the data subject, with particular reference to confidentiality, personal identification and the right to personal data protection.
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