SHIPPING A RETURN

To request your return, please fill out the Return Form within 14 days from delivery or from pick up in boutique.

Prepare the package following these simple steps:

1. Prepare the items in the original order box or a similar, resistant box. Make sure they are exactly as you received them, including any accessories and dedicated packaging.
2. Attach the prepaid DHL return label you received with your order to the outside of the return box (please cover or remove any existing labels). 
3. Fill out the Proforma Invoice which must be handed over to the courier at pickup together with the Waybill Doc label. If you cannot find the Proforma papers or return label, please contact us for assistance. 
   Valentino cannot be responsible for parcels that are detained at Customs because of lacking or insufficient documentation.
4. Arrange free pick-up with DHL within 14 days from when you filled out the Return Form.

You can check the status of your return at any time from the Follow Your Return page.