EXTENDED RETURNS
Enjoy extra time to exchange gifts during the festive season.
All orders purchased on Valentino.com or in Boutique between November 7th and December 25th, 2024, can be returned or exchanged until January 16th, 2025.
For orders placed after December 25th, our standard return policy applies. You can request a return for any item purchased on Valentino.com within 14 days from delivery or pick-up in boutique.
ONLINE RETURN
- Please complete the online Return Form within 14 days, specifying if you want to be refunded or to exchange the items
- The items must be in their original condition (not worn, washed, modified or damaged in any way), with all tags attached and including any accessories or dedicated packaging
- Orders picked up in boutique can be returned to the same boutique, or shipped to Valentino using the provided DHL return label
- The items must be sent from the same Country where they were delivered
- Items marked as Final Sale (such as Fragrances and Customized items) cannot be returned or exchanged
- The return package must be shipped back following the instructions provided in the "Shipping A Return" section
- Please note shipping fees are not refunded
RETURN IN BOUTIQUE
You can return your online orders at the Valentino boutiques on Old Bond Street and Sloane. You will not need to fill in the Return Form, our boutique staff will handle your return directly in-store. For further information, please see Return in boutique.
Returned items will be verified before issuing a refund or shipping the exchange. Items which do not meet the guidelines described above cannot be accepted.
For further information on the conditions for exercising your right to return, please see our Terms of Sale.
