BOUTIQUE RETURNS
In addition to the warranty rights provided by the law, Valentino Spagna S.L. is pleased to offer to its customers a right of return pursuant to the following terms and conditions.
The return of a product, purchased in a Valentino store managed by Valentino Spagna S.L. in Spain, with head office in Calle Fernando el Santo 20, 28010, Madrid, may be requested within 14 days from the date of purchase, by bringing the product with its proof of purchase to one of the following stores:
- Barcelona Passeig De Gracia 108, 08008 Barcelona
- Madrid c. Jose Ortega y Gasset 16, 28006 Madrid
- Madrid Plaza de Canalejas 1, Galeria Canalejas 28014 Madrid
- Puerto Banus, l. Muelle De Ribera, Local 3/b-4-5, 29660 Puerto Banus
When exercising the return, the customer can:
1) return the product and receive a store credit for the paid amount of the returned product to be used only in the Valentino’s stores listed above for the purchase of products, or
2) request a refund of the paid amount, to be made via the same means used for payment.
In case the store credit is chosen, in no circumstance may such credit be wholly or partially converted into cash following to its issuance.
The products must be returned in perfect and sellable condition, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), without any indications of having been worn except for the purpose of examining their nature, characteristics and size according to the ordinary care, free from any signs of use or dirtiness.
