SHIPPING A RETURN

To request your return, please fill out the Return Form within 30 days from delivery.

Prepare the package following these simple steps:

1. Prepare the items in the original order box or a similar, resistant box. Make sure they are exactly as you received them, including any accessories and dedicated packaging.
2. Fill out the Proforma Invoice which must be handed over to the courier at pickup together with the Waybill Doc label. If you cannot find the Proforma papers or return label, please contact us for assistance.
   Valentino cannot be responsible for parcels that are detained at Customs because of lacking or insufficient documentation.
3. Ship the return package through a courier service of your choice. Return shipping costs will be at your expense and cannot be refunded. We suggest you choose a trackable, insured service, as Valentino cannot be responsible for returns that are lost or damaged in transit.

Return Address:

Valentino S.p.A. – Mag. E-commerce Fashion Logistics

Viale dei Lanifici 1

36078 Valdagno - Vicenza

Italy

You can check the status of your return at any time from the Follow Your Return page.