In addition to the warranty rights provided by the law, Valentino Australia Pty Ltd is pleased to offer to its customers a right to return products, pursuant to the following terms and conditions.
Product purchased in a Valentino store managed by Valentino Australia Pty Ltd in Australia, may be returned within 14 days from their date of purchase, by bringing the product together with its proof of purchase to one of the following stores:
· MELBOURNE CHADSTONE, 1341 DANDENONG ROAD CHADSTONE VIC 3148 - CHADSTONE SHOPPING CENTRE - SHOP G006 MELBOURNE, VIC 3148
· SYDNEY CASTLEREAGH, CASTLEREAGH TENANCY 7, 25 MARTIN PLACE SYDNEY, NSW 2000
When exercising the return, the customer can:
1) receive a store credit equal to the amount paid for the purchase to be used only in the Valentino’s stores listed above for the purchase of products, or
2) request a refund of the amount paid for the purchase, to be made using the same means used for payment for the product.
In case the store credit is chosen, in no circumstance may such credit be wholly or partially converted into cash following to its issuance.
The products must be returned in perfect and sellable condition, free from any signs of use or dirtiness, with the original packaging (including any accessories, labels, tags, maintenance instructions, seals, etc.), without any indications of having been worn except for the purpose of examining their nature, characteristics and size.
- No return will be accepted for:
- products not accompanied by the proof of purchase
- products purchased in outlets
- products purchased in stores not managed by Valentino Australia Pty Ltd in Australia that are not listed in the “Boutique Purchase” section on www.valentino.com
- products not in their original conditions (including the case of tailored products) or without their original packaging, tags and maintenance instructions
- customized products
- unsealed perfumes
- products for which GST refunds have been requested or received
- products marked as not returnable at the time of purchase.
