FAQ

By creating an account you can access exclusive areas and services:

Wish List
Make a list of your favorite items and add them to your Shopping Bag in one click. You can choose to be notified if an item you have saved is selling out, and you can also share your Wish List by email to plan a gift or send a hint on what you'd love to receive!

Orders and returns
See all the orders you placed, follow their delivery and manage your return requests - all from the same page.

Fast Checkout
Safely save the addresses and cards you use most often to have them already filled out for you at checkout. Valentino.com guarantees the highest security standards when handling your data.

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You can update your personal details at any time from your account. If you can't remember your password, please follow the "Forgot password" link.

Please note your account is linked to the Country/Region you signed up from. Before logging in, please verify that you are in the same Country/Region website.

If you would like to change the location you are registered in, or permanently delete your account, please contact us.

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- new collection launches

- events and fashion shows

- new in-store and online services

- access to special promotions

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You can unsubscribe at any time from here.

If you are not receiving our newsletters, please try adding the "newsletter@store.valentino.com" address to the safe senders list of your email account or contact us for further assistance.

Once an order has been placed, it is not possible to modify any of the details. If you want to cancel your purchase, please contact us as soon as possible - it may be possible to cancel your order if it has not yet been procedded by the warehouse.

Once you have received your order, you can return one or more items for a full refund by following our Return Policy.

It is not possible to choose a specific date and time for delivery. The estimated delivery period depends on the shipping method you choose.

After the package has been dispatched, you can track it from the Follow Your Order page or from My Account if you placed the order while logged in.

Please make sure someone is present at the shipping address to receive the order, as the courier usually requests a signature for the delivery. The courier will leave a note with further instructions in case no-one was available at the address.

If your order has not been delivered within the estimated period, don't hesitate to contact us.

You can ship your return free of charge using the pre-paid return label included in your order. If you want to use your own return method, you will be responsible for the cost of shipment and for insuring the package in case of loss.

Valentino cannot be liable for any damage, theft or loss during transport, therefore we suggest you choose a trackable shipping service.

Of course, you can combine all the items you want to return in a single box and use one pre-paid label.

Please make sure all items meet our return policy deadlines and are carefully packaged, and that you fill out the Proforma invoices from both packages.

We are glad you have decided to keep your purchase. You don't have to notify us if you are not sending back one or more items listed in the Return Form, or if you decide not to return the order at all.

Enter your Return Number in the Follow your Return page to see real-time updates, including if the items have been accepted and when the refund has been issued.

Please note that the right of withdrawal is expressly excluded for customized items. Once the relative purchase order is sent to and accepted by Valentino, the customization may no longer be changed, no returns and/or refunds are possible and the customized items cannot be exchanged or replaced.

4Gift is an experience that allows you to easily gift any item from the Valentino Online Boutique. You just need the name and email address of the receiver of the gift.

Once you have chosen the item, click on "Send a 4Gift" in the product detail page. You can either share a link, or enter the email of the person you want to send the gift to. The giftee will receive a personalised email, sent on the date selected by the organiser. You can also create a group gift by indicating how many people are contributing.

The gift receiver can have the gift delivered to a home or work address, just like any order placed on the Valentino Online Boutique.

If the recipient wishes to return a gift, the contributors will be refunded by 4Gift. Alternatively, the giftee could request the exchange of the same item in a different size or colour, if available within the Valentino Online Boutique.